Responsible Gaming
Our Commitment
At Aurevilla Casino Hotel Resort, we are committed to promoting responsible gaming practices and providing our guests with a safe, enjoyable environment. We recognize gambling should remain a form of entertainment and never become a source of financial or emotional distress.
Our approach to responsible gaming is built on education, awareness, and proactive measures designed to help our guests make informed choices about their gaming activities.
Responsible Gaming Principles
Know Your Limits
We encourage all guests to:
- Set time and money limits before you start playing
- Only gamble with money you can afford to lose
- Never chase losses or view gambling as a way to make money
- Take regular breaks during gaming sessions
- Balance gambling with other recreational activities
Signs of Problem Gambling
Be aware of these potential warning signs:
- Spending more time or money on gambling than planned
- Feeling irritable or restless when not gambling
- Gambling to escape problems or relieve anxiety
- Lying to family or friends about gambling activities
- Borrowing money or selling possessions to fund gambling
- Neglecting work, family, or personal responsibilities due to gambling
- Trying unsuccessfully to cut down or stop gambling
Our Responsible Gaming Programs
Staff Training
All Aurevilla staff members receive comprehensive training on responsible gaming practices and how to assist guests who may be experiencing problems with their gambling.
Self-Exclusion Program
We offer a voluntary self-exclusion program for guests who wish to restrict their access to our gaming facilities. Options include:
- Temporary exclusion periods (1 month, 3 months, 6 months)
- Long-term exclusion (1 year or more)
- Permanent exclusion
To enroll in our self-exclusion program, please speak with a member of our responsible gaming team at the casino.
Limit Setting Tools
We provide tools to help guests manage their play, including:
- Voluntary time limits
- Deposit limits
- Loss limits
- Session reminders
Information and Resources
Responsible gaming information is prominently displayed throughout our casino, including:
- Brochures on responsible gaming practices
- Contact information for support services
- Self-assessment tools
Support Resources
If you or someone you know may have a gambling problem, help is available:
- National Problem Gambling Helpline: 1-800-522-4700
- Gamblers Anonymous: www.gamblersanonymous.org
- National Council on Problem Gambling: www.ncpgambling.org
Our on-site responsible gaming ambassadors are available 24/7 to provide confidential assistance and referrals to appropriate resources.
Cultural Respect Guidelines
At Aurevilla, we celebrate the rich cultural heritage that inspires our resort. We ask all guests to respect the cultural elements incorporated into our property by:
- Treating cultural artifacts and displays with appropriate respect
- Participating in traditional ceremonies with an understanding of their significance
- Following photography guidelines in culturally sensitive areas
- Approaching our cultural learning opportunities with an open and respectful mindset